Privacy Policy

1. Introduction

North House Advisory (“we”, “us”, “our”) is committed to protecting the privacy of our clients, website visitors, and all individuals with whom we interact. We adhere to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and are dedicated to handling personal information responsibly and transparently.

2. What Personal Information We Collect

We may collect and hold personal information including, but not limited to:

Name, job title, and organisation
Contact details (address, phone number, email)
Information relating to your enquiry or engagement with us
Details of services provided to you or your organisation
Records of communications and interactions
Website usage data (e.g., IP address, browser type, access times)

We do not generally collect sensitive information unless it is necessary for our services and you have consented or it is otherwise permitted by law.

3. How We Collect Personal Information

We collect personal information in several ways, including:

Directly from you (in person, by phone, email, or online forms)
When you visit our website or use our online services
From third parties with your consent, or as required by law

4. Why We Collect, Hold, and Use Personal Information

We collect, hold, use, and disclose personal information to:

Provide our consulting and advisory services
Communicate with you about our services, projects, or updates
Respond to your enquiries and requests
Meet our legal, regulatory, and contractual obligations
Improve our website and services

We may also use your information for marketing purposes, but only with your consent or where permitted by law.

5. Disclosure of Personal Information

We may disclose your personal information to:

Our employees, contractors, and service providers (such as IT, legal, or accounting providers) as necessary for our business operations
Regulatory authorities or law enforcement, where required by law
Other parties with your consent or as permitted by law

We do not sell or rent personal information to third parties.

6. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information is stored securely in physical and electronic formats, and access is restricted to authorised personnel only.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, out-of-date, or incomplete. To do so, please contact us using the details below.

8. Overseas Disclosure

While our operations are based in Australia, some of our service providers may be located overseas. Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with the APPs.

9. Website and Cookies

Our website may use cookies and similar technologies to enhance your experience and collect usage data. You may disable cookies in your browser settings, but this may affect website functionality.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be posted on our website with the effective date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

North House Advisory Privacy Officer
Email: info@northhouseadvisory.com.au
Address: PO Box 95, Gymea 2228, NSW, Australia
Website: www.northhouseadvisory.com.au