Shelby Lee

Accredited Mediator | Facilitator | Investigator

About Shelby

Shelby Lee is a nationally accredited mediator and investigations specialist at North House Advisory, bringing over a decade of experience in mediation, facilitation, and workplace dispute resolution. Shelby holds a Master of Commerce and TAE40122 certification, with a strong background in human resources, negotiation, and complex workplace matters across the public and private sectors. Shelby's career spans senior roles in local government, the House of Representatives, and the Office of the Official Secretary to the Governor General, providing her with unique insights to the complexities of public sector organisations.

Shelby is recognised for a calm, structured approach that creates psychologically safe spaces for open dialogue and practical problem-solving. Her work focuses on helping government agencies, councils, and large organisations resolve sensitive disputes, restore working relationships, and build resilient organisational cultures.

Areas of Expertise

Accredited Mediation: Nationally accredited to mediate workplace and organisational disputes, including bullying, harassment, interpersonal conflict, and team dysfunction.

Facilitation of Complex Conversations: Expert in guiding high-stakes meetings, stakeholder workshops, and change processes where neutrality and structure are critical.

Workplace Investigations: Skilled in supporting and advising on investigations into misconduct, grievances, and code of conduct breaches.

Qualifications & Professional Development

National Accreditation in Mediation (AMDRAS)
Master of Commerce
TAE40122 – Certificate IV in Training and Assessment
Certificate III and IV in Government Investigations
ICAM Investigation Method
Ongoing professional development in conflict resolution, negotiation, and organisational psychology

Client Impact

Shelby has successfully mediated and facilitated resolutions for:

Government departments facing complex team or leadership disputes
Large organisations managing sensitive workplace complaints
Councils and boards navigating stakeholder disagreements and policy change

"Shelby’s calm, impartial approach helped our team resolve a long-standing conflict and move forward together. Her professionalism and skill were invaluable."
— HR Manager, State Government Agency

Contact Shelby